shotStopper FAQs
For any questions or support beyond our FAQ, We have a large community of users and support at our discord channel who can help and answer any questions.
Ordering & Fulfillment
The Linea Micra is generally always stocked or in assembly, and shouldn’t be out of stock for more than a couple weeks. All other versions are currently in their last run and are not expected to be restocked.
Always add yourself to the waitlist, as batches often sell out in a few hours.
1
When will my version be in stock?
My machine runs at a unique voltage. Will it work?
2
The shotStopper is compatible with all international versions of the supported machines.
My payment didn’t go through, what gives?
3
Sometimes Squarespace Payments is finicky. Generally trying Paypal instead resolves the issue.
Will I need to pay any additional fees? (duties, import taxes, customs, etc)
4
each shotStopper is shipped from the USA and any of the aforementioned fees are required to be paid by the buyer upon arrival into your country.
We are legally required to list the full value of the item on the customs form, and we do not take requests to reduce it.
Installation
For the Linea Micra and Mini R, installation generally takes about 15 minutes. Other, more complex installations such as for the Silvia Pro and GS3 can take up to a couple hours.
1
How long does the installation take?
The shotStopper is 100% reverseable and does not interact with the machine in any way while the scale is turned off. Most installations only require unplugging a single cable, and plugging in 2 cables. Note, however, that you are solely responsible for the modification you are performing to your machine, and the shotStopper should only be installed by a experienced professional.
2
Could it damage my machine?
The shotStopper comes pre-programmed with the latest firmware release. There is no need to perform any updates or connecting it to a computer.
All you need is your espresso machine, a few basic tools, and a scale of your choosing. The instructions are included in your shipment.
3
What do I need to do before I install?
Usage
Most Acaia and Bookoo scales are compatible with varying levels of performance. Find the breakdown at the github.
1
Which scales are compatible?
Absolutely! When your scale is turned off, the shotStopper completely disengages and your espresso machine works completely normally.
2
Can I brew without my scale?
Do I ever have to perform software or OTA updates?
3
No. We ship the shotStopper with complete, user-tested firmware designed specifically for one job: precise brew-by-weight. By prioritizing rock-solid stability over unnecessary software bloat, you get a reliable, zero-maintenance setup from day one.
It is compatible with other modifications?
Users have confirmed compatibility with the Coweet Shot Timer and the ACE Dotshot.